Booking Terms and Conditions
General Terms and Conditions for Booking Service
Stugknuten uthyrning AB, reg. no. 556681–5238 (hereinafter referred to as "Stugknuten"), provides an agency service for cottages, houses and apartments, allowing private individuals and companies to advertise their own properties on our website www.stugknuten.com, and to the same extent rent properties directly from the advertiser. As a user of these services, you have already accepted our general terms and conditions, which are also available here. Stugknuten’s booking service includes access to a payment solution provided by our partner MangoPay S.A. (hereinafter referred to as “MangoPay”) as well as insurance coverage via the insurance intermediary Omocom AB, reg. no. 559097-2377 (hereinafter referred to as “Omocom”). Consequently, you are required to accept these booking terms and conditions, which govern our mutual rights and obligations for the use of the booking service. As the booking service relies on access to the payment solution provided by MangoPay, a prerequisite for using the service is your acceptance of MangoPay’s general terms and conditions, which are available via the payment terms. We kindly ask you to carefully review MangoPay’s terms as well as these booking terms, as it is of utmost importance that you are aware of your rights and obligations as a user of the service. Should you have any questions or require clarification, you are welcome to contact us at info@stugknuten.com.
Your Relationship with Stugknuten and MangoPay
By accepting these booking terms and conditions, which also implies acceptance of the aforementioned terms from MangoPay, you as a user enter into a contractual relationship with Stugknuten and MangoPay separately. For the avoidance of doubt, Stugknuten bears no responsibility for the contractual relationship arising between MangoPay and you as a user of their services and purchaser of electronic money. Furthermore, Stugknuten holds no financial liability for any deficiencies in MangoPay's fulfilment of its contractual obligations towards you as a user of Stugknuten's services.
Content of the Service
The booking service aims to establish a simple and secure contractual relationship between users who wish to rent an object ("Tenant") and those who rent out an object ("Landlord"). The Tenant and the Landlord are also referred to as the user or users. When using the booking service, the rental object is also covered by insurance provided by Omocom during the rental period. The insurance coverage includes compensation for sudden and unforeseen damages that may occur to your property during the rental period and are not covered by your regular insurance. The rental object must therefore be covered by a basic insurance policy for the current insurance to be valid, and the insurance applies as secondary to your own insurance but always prior to the Tenant's potential liability insurance. The insurance has a deductible of SEK 1,000, which is paid by the Landlord in the event of damage. The Landlord may subsequently request reimbursement from the Tenant for the cost of the deductible. Payment for the rental period is made through our partner MangoPay. As part of the service, Stugknuten undertakes, on behalf of the Tenant, to ensure that final payment is only made after the Tenant has gained access to the rental object and confirmed that it meets reasonable expectations based on the advertisement. However, this administration only encompasses the right granted by the Tenant to Stugknuten in accordance with the agency assignment defined below, giving Stugknuten the exclusive right to instruct MangoPay to execute payment to the Landlord. In accordance with the possibility of evaluating the right to a price reduction, as further specified below, Stugknuten also has the authority to instruct MangoPay to transfer an amount lower than the total rental amount to the Landlord. Payment for the rental period thus occurs between the Tenant's and the Landlord's digital wallets with MangoPay and in accordance with the payment terms agreed upon at the time of booking. As the Tenant, you thereby undertake to ensure that the required amount is available in your digital wallet with MangoPay for payment to the Landlord.
Automated Processing
Stugknuten wishes to inform users that automated processing of data, including the use of artificial intelligence (AI), may occur within the framework of the booking service. Such processing is used, for example, to analyse booking requests, identify suspected misuse or behaviours that violate our terms of use – such as requests for payment outside the platform – and to enable manual follow-up in flagged cases. The results of such automated analysis may also be used to understand user behaviour, improve the service, and, in certain cases, serve as a basis for targeted marketing related to our services. The processing is always carried out in accordance with applicable data protection legislation, with appropriate security measures, and without any decisions being made solely on an automated basis that would have legal or similarly significant consequences. Your rights under our privacy policy are not affected by this processing.
Agency Assignment
By accepting these booking terms, the Tenant grants Stugknuten a limited authority to act as the Tenant's agent in relation to MangoPay concerning payment instructions regarding the current rental relationship. The user thereby agrees that Stugknuten, after the end of the rental period or in the event of cancellation where a certain part of the rental amount is to be paid, is authorized to instruct MangoPay to transfer funds from the Tenant's digital wallet to the Landlord, provided that no objections regarding the rental period have been raised by the Tenant. The payment to you as the Landlord will thus be available no earlier than upon the Tenant's checkout and only on the condition that the Tenant has not notified Stugknuten of any claims for compensation related to breach of contract. When requesting payment, you as the Landlord are also obligated to provide MangoPay with a copy of a valid identification document in accordance with applicable legal regulations. The limited agency assignment cannot be revoked and will therefore remain in effect from the time the first payment is to be made by the Tenant until the final settlement of the rental agreement has been completed. Stugknuten's handling is limited to sending a digital instruction to MangoPay to execute payment to the Landlord.
Service Fee
The fee for providing the current service is a percentage of the agreed rental amount and is specified in connection with a booking request, as it may vary between different bookings. The fee is charged to the Landlord's digital wallet with MangoPay upon final payment to the Landlord. By accepting these booking terms, the Landlord hereby grants Stugknuten the right to debit the Landlord's digital wallet with MangoPay to cover the cost of the service fee, which is charged upon final payment to you as the Landlord. In the event of a cancellation in accordance with the applicable cancellation rules, no fee will be charged, provided that you as the Landlord are not entitled to any compensation under the cancellation rules. If the cancellation occurs at a time when the Tenant is obligated to pay partial or full compensation to the Landlord, a fee will be charged. The fee will amount to the same percentage of the sum that would have been applied if the full rental compensation had been paid.
Cancellation Policy
The rental property is subject to cancellation terms established by the Landlord. The cancellation terms permitted within the scope of the current booking service are defined as the levels Strict, Moderate, and Flexible. Under the Strict cancellation policy, cancellation without charge is permitted no later than 23:59 sixty (60) days before the agreed arrival date, and cancellation with a charge of fifty (50) percent of the agreed rental amount is permitted if cancellation occurs no later than 23:59 thirty (30) days before the agreed arrival date. Under the Moderate cancellation policy, cancellation without charge is permitted no later than 23:59 thirty (30) days before the agreed arrival date, and cancellation with a charge of fifty (50) percent of the agreed rental amount is permitted if cancellation occurs no later than 23:59 fourteen (14) days before the agreed arrival date. Under the Flexible cancellation policy, cancellation without charge is permitted no later than 23:59 fourteen (14) days before the agreed arrival date, and cancellation with a charge of fifty (50) percent of the agreed rental amount is permitted if cancellation occurs no later than 23:59 seven (7) days before the agreed arrival date. Cancellation must be made via the platform, and we kindly ask you as a user to note that all time indications are based on local time in Sweden, as the rental property is located there.
Provision of Information
In order for the service to be performed by Stugknuten, you as a user are required to provide Stugknuten and MangoPay with the requested information regarding you as a natural or legal person. In certain cases, MangoPay may also request additional documentation from you as a user in order to fulfil its statutory obligations, including but not limited to the prevention of money laundering, and you thereby undertake to provide such information to MangoPay via your user account. Should the requested information not be provided, MangoPay is entitled to terminate the contractual relationship, in which case Stugknuten shall also have the right to terminate the contractual relationship and any related booking services and bookings.
Assessment of Price Reduction Due to Compensation Claims
As part of the service, Stugknuten undertakes, on behalf of both the Tenant and the Landlord, to assess the amount of any potential price reduction if such a claim is made by the Tenant no later than on the departure date. The assignment undertaken by Stugknuten is in this regard limited to an assessment of the Tenant's right to receive a price reduction based on the condition that the rented object existed and that the information in the advertisement substantially corresponds to the actual circumstances. The assessment is further based on what a reasonable tenant could expect when renting the object. The right to compensation for discrepancies between what was agreed and what was delivered should, as far as possible, be resolved between the parties. However, if the parties cannot reach an agreement within five business days from the date the claim was made, Stugknuten has the right to determine the amount of the reduction at its own discretion, which may never exceed the agreed rental amount minus the service fee. The Tenant and the Landlord thereby also undertake to provide Stugknuten with sufficient documentation for the assessment. After reviewing the available material, Stugknuten shall notify the Tenant and the Landlord of its assessment and, in connection with this, provide MangoPay with final instructions regarding the amount to be transferred from the Tenant's digital wallet in accordance with the granted agency assignment. The agency assignment has been defined above in these terms and conditions. Any claims must be submitted in writing and sent to info@stugknuten.com no later than on the departure date. The receipt of compensation does not, however, deprive the Tenant of their right to make claims directly against the Landlord due to deficiencies in the rented object and costs incurred by the Tenant in accordance with applicable legislation and any other agreements. The same applies to the Landlord, who is also free to make claims against the Tenant in connection with the rental relationship.
Processing of Personal Data
As part of providing the service, Stugknuten collects a limited amount of personal data in order to fulfil our obligations towards you as a user. For information regarding our processing of personal data, please refer to our privacy policy, which can be accessed here. The use of payment services via our partner MangoPay is subject to separate terms, which are outlined in the payment terms. In this context, Stugknuten may also process personal data to fulfil the information obligations that you, as a user, have towards MangoPay due to your contractual relationship with them, as well as to meet the information obligations that arise from the insurance coverage provided through Omocom as part of the booking service.
Misuse of the Service
In the event that a user violates our terms, misuses the service, or otherwise uses the service or parts of the service in a manner that does not adhere to ethical and moral standards, and does not take corrective action within five days after we have notified you of our position and the reasons for it, we reserve the right to immediately terminate your user account. Repeated violations of the terms will also result in the termination of your user account, even if corrections are made. We may use automated tools to identify potential misuse of the service. Any identification of suspected behavior through automated systems will always be followed by a manual review before any action affecting the user is taken. Misuse of the service includes, but is not limited to, significant or repeated discrepancies in relation to advertised conditions or the relationship with tenants in connection with the rental of objects, which come to Stugknuten's attention. Stugknuten continuously works to ensure the service maintains high quality. In cases where Stugknuten observes that users advertise objects that rarely or never lead to bookings, Stugknuten reserves the right to remove such advertisements and terminate the accounts of such users. If it is established that users enter into agreements outside the service after using the service to market or find objects, Stugknuten always reserves the right to terminate the user's account and remove such advertisements without prior notice. It should again be emphasized that the user is solely responsible for ensuring that the information posted on www.stugknuten.com is accurate and complies with the terms applicable to the use of the service.
Changes to Terms and Conditions
Just as we make changes to our service, we may also make changes to the terms governing our contractual relationship. However, we always strive to implement changes in connection with service renewals or new booking offers. If we make changes to our terms during the current contract period that significantly affect your ability to benefit from our service, you as a user have the right to terminate the service.
Termination of the Service
As a Tenant, you have the option to terminate the service in accordance with the cancellation terms applicable to the rental agreement. Please note that termination of the service is not possible during the ongoing rental period and until the final settlement of compensation for the rental period has been completed.
Liability
Stugknuten assumes no responsibility for any differences in opinion regarding the right to compensation between the Tenant and the Landlord, as Stugknuten reserves the right to independently estimate the amount of compensation in cases where the parties cannot reach an agreement. Stugknuten also does not assume any liability of any kind towards users of the service or for any damages that you, as a user, may suffer when using services from MangoPay or if MangoPay denies you access to their services. All bookings made through the service are directly between the Landlord and the Tenant, and Stugknuten is not in any respect to be considered as the landlord, tenant, or otherwise a party to the contractual relationship between the Landlord and the Tenant. Consequently, Stugknuten also has no responsibility for breaches of obligations between the Landlord and the Tenant.
Assignment of Contract
Rights and obligations arising from this contractual relationship may not be assigned by either the Landlord or the Tenant. However, Stugknuten reserves the right to assign the contractual relationship, provided that this does not result in any altered conditions for you as the Landlord or Tenant.
Applicable Law
As we are a Swedish company operating in Sweden, Swedish law applies to our contractual relationship and these booking terms. Any dispute between you as a user and Stugknuten will be settled by a Swedish court of law.